Reference

How We Run New Pklak Legally

These terms set out the rules that apply when you access New Pklak, fund your account through bKash, Nagad or Rocket, and use any part of the lobby. Access and eligibility depend on your local law and the regions we currently support.

Account TermsPayment ConductEligibility RulesProhibited ActivityGoverning Policy
New Pklak How We Run New Pklak Legally
ACCOUNT SECURITY POLICY

How We Protect Your Account Data

We hold your account data only for as long as it is needed to operate your account and meet any legal retention obligations that apply to us. Your bKash or Nagad number is stored in encrypted form and is never shared with third parties outside of payment processing. If you want to request a copy of the data we hold, or ask us to delete your account, contact us through the help portal and we will process it in line with applicable law. Cookie use on New Pklak is limited to session management and basic analytics; no advertising cookies are placed without your consent.

Data Retention

We keep account records for the period required by applicable law. Once that period lapses, data is deleted or anonymised on a rolling schedule.

Cookie Policy

Session cookies keep you logged in. Analytics cookies are first-party and do not track you across other sites. You can adjust preferences in your browser.

Encryption Standards

Wallet numbers and personal details are encrypted in storage and in transit. SSL is applied across every page and every transaction request.

Change Requests

To update your registered details, correct an error, or request account deletion, contact support through the help portal with your account reference.

LEGAL CONTACT PATHS

Reach Us About Legal Matters

If you have a question about how these terms apply to your account, how a wallet transaction was handled, or how to request a policy document, our support team handles legal queries directly. You can reach us through live chat, email, or the account help portal — responses to legal queries are handled in order of receipt, and complex cases involving payment disputes are escalated to our compliance team.

Live Chat Start a chat from inside your account dashboard for the quickest route to a legal or account query. Available during standard support hours.
Email Support Send detailed legal or payment queries to our support email. Include your registered bKash or Nagad number so we can locate your account faster.
Account Help Portal Log a formal request through the help portal if your query involves a disputed transaction or a request for account data under applicable law.

Questions About Our Legal Terms

Common questions we get about how our legal terms apply to accounts, payments and regional access.

Yes. Depositing via bKash, Nagad or Rocket means you have accepted these terms. The wallet used must be registered in your own name.

We pause the transaction and ask you to verify ownership. Submit your account reference through the help portal and our team will review it promptly.

Eligibility depends on local law and the regions we support. It is your responsibility to check whether access is lawful in your location before registering.

Log a data request through the account help portal. Include your registered contact details and we will respond in line with applicable data protection rules.

We post updates on your account dashboard. Continuing to use the platform after a change is published means you have accepted the updated terms.

Contact support first via live chat or email with your transaction reference. Unresolved payment disputes are escalated to our compliance team for review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.